CO-LAB FOR P&G

Research, analysis and process recommendations to promote co-discovery among scientists

DATE

Aug 2016 - May 2017

MY ROLE

User Researcher

Interaction Designer

 

MY KEY CONTRIBUTIONS

Project Startegy

Comparative Analysis

Domain Research

Ideation

Low-Fi Prototypes

Hi-Fi Prototypes

User Testing

TOOLS USED

Sketch

Balsamiq

Google Drive

Apple Pages

Keynote

Overview

In a corporate research Lab, data and information can be shared much more freely than in academic setting making this setting hospitable to co-discovery. However, the existing workflow of scientists does not leverage the possibility to fully utilize each other’s data and hence the collaboration during data analysis and exploration is still limited. There are various factors inhibiting collaboration, two of them being fragmentation of tools and the lack of standard sharing process.

 

The goal of this work is to understand and conceptualize designs to promote interactive co-discovery on a cloud based platform.

Target demographic: Scientists

Goals

  • Research for unmet needs to aid co-discovery and upstream sharing of data and analysis in an highly collaborative corporate research environment.
  • Conceptualize designs for tools to support an interactive co-discovery workflow in a data rich environment based on user research.
  • Manifest one of the conceptual designs as a prototype.
  • Evaluate the interactive prototype with users.

Research

Affinity diagram

The different categories we classified our data into are described in brief below.

  1. Tracking progress
  2. Collaborators
  3. Pain points
  4. Work methods
  5. Opinions, Requirements, and Suggestions
  6. Data sharing methods
  7. Storage
  8. Tools
  9. Data types
  10. Fringe elements

Collaboration model

The collaboration model helped us visualize how team members communicate, and the artifacts involved at each phase of contact.

Workflow model

 

We made a workflow model to visualize the projects workflows, and used that as a reference to address the different touchpoints in our solution

Artifact model

Artifact_transArtifact_trans

We categorized all the artifacts the scientists used into two broad categories as shown above

Ideation

 

Brainstorming

This is a combination of two methods that we combined that proved to be very helpful. We used the UX card decks (similar to IDEO cards) to prompt a discussion about a relevant issue, and the 6 questions helped us think about different aspects of the issue.

For a more detailed description of the method, check out my blog post about it here.

Visioning

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Sketching

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The Solution

This solution is a complete system and process redesign. While borrowing processes and functions from Box and Kanban, this system also adds functionality from other project management tools. However, the key feature is the mechanism the tool offers to collect and find experiment data. Additionally, it has features for knowledge sharing and management which helps our participants to reach out to members of the organization to get help related to specific kind of problem.

We used a journey map to aid us in choosing the solution with the best fit. At each stage, we listed the user's goals and the system actions they could take to achieve that goal.

Annotated wireframes

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Prototype

State Diagrams - Desktop

Dashboard

This sreen essentially showcases a researcher's schedule, calendar and upcoming tasks. It also categorizes his list of things to do into pending and in-progress.

workflow-dashboard-1workflow-dashboard-1

Projects

The projects tab showcases all the projects a scientist is involved in. It also categorizes them into active and in-active. Each individual project consists of 5 sub-tabs - updates, repository, tasks, members and devices.

workflow-projects-2workflow-projects-2

People

This screen not only provides a way to look at all the scientists working at the research labs but also provides a way to search for an individual scientist.

workflow-peopleworkflow-people

Forums

It acts as a platform where scientists can interact with each other, share their work and also help fellow colleagues with their research.

workflow-forumsworkflow-forums

Mobile

We have also worked on a mobile version of our application to provide more flexibility to the product. This version embodies 4 features of the product - schedule,updates tasks and scan. The goal is to provide more flexibily but it is mostly for consumption of information and also to provide an easy mechanism to tag and collect experiment data. 

artboard-mobile-pgartboard-mobile-pg